Frequently asked questions
Clear answers on instruments, ordering, delivery and care.
Instruments
Which instrument suits me?
Handpans suit melodic, intuitive playing. Steel tongue drums are especially approachable and gentle in sound. Kalimbas are small, quiet and easy to carry. If you are unsure, tell us how you want to use it and we will point you to the right family.
Do I need any musical background?
No. Our instruments are intuitive to play. Start with a few notes and simple rhythms; a harmonious result comes on its own, because every note in the scale fits with the others.
How do I choose the right tuning?
What matters is how the sound strikes you. Lower tunings tend to feel calm and warm, higher tunings brighter and more rhythmic. Kurd D minor is where most players start.
Delivery
How is my instrument packed?
Every instrument is packed to absorb knocks and survive transit. As soon as your order is dispatched you receive a tracking link.
How long does delivery take?
The current delivery time is shown during checkout and can vary by product and delivery address. Delivery within the United Kingdom is free.
Ordering
Which payment methods are available?
The secure payment methods available for your delivery address are shown to you directly at checkout.
Can I return my order?
Details of the time limits, conditions and process are set out in our refund policy. If you have a question, write to us before you send anything back.
Care
How do I look after my instrument?
Keep your instrument dry, avoid sharp changes in temperature and clean it with a soft cloth. For wooden kalimbas, a few drops of care oil every few months are enough.
What if the sound changes?
Contact us with a short description and, if possible, a recording. We will look at it and recommend what to do next.
Our customer support will answer you in person, in plain language.